Terms and conditions

We make every effort to ensure the accuracy of the information provided on the website. However, the website contains information material that is the responsibility of third parties and/or institutions outside Villmor.com, so we cannot be held responsible for the truthfulness and accuracy of such information.

Field of application

These general booking conditions are applicable to all booking contracts between the customer and Apatamentosbenasque.com

Reservation contract

When you book an accommodation, the following general conditions will come into force, which will govern the rental contract for seasonal accommodation between you and the Property, with the mediation of Villmor.com (Villemora, s.l. CIF: B 22182539) .

How to book

You can make a simple and secure reservation ON LINE, by email at info@villmor.com or by telephone on 974 551 733. When you make a reservation ON LINE and pay the deposit, a VOUCHER is automatically generated and sent to your email address as confirmation of your reservation. This VOUCHER must be presented to the person in charge of handing over the keys. When booking by email or telephone, once Villmor.com has confirmed the availability of the flat chosen by the client, you will be asked to make a transfer of 50% of the total amount of the reserved stay, as a deposit, within 48 hours of the request, by bank transfer, money order or credit card. Villmor.com reserves the right to cancel the reservation without previous notice if the amount of the reservation deposit has not been received on the dates indicated. In this case the client/renter cannot claim or demand the fulfilment of the reservation. The reservation will not be confirmed until Villmor.com receives this amount.

Acceptance of booking conditions

The request made through the Internet by the user and confirmed by Villmor.com has a binding contractual character. From that moment the contract will be perfected and subject to these General Conditions that must necessarily be accepted by the user/client to complete the contracting process. Villmor.com reserves the right to correct any calculation or spelling errors. The client is responsible for all the obligations derived from the contract and will also be responsible for the damages that could be caused by the people who accompany him and who also occupy the accommodation. Villmor.com reserves the right to modify the prices advertised on the Web at any time, these modifications will not affect in any case the reservations already contracted. However, price changes will be applicable in the case of booking modifications requested by the client.

Payment of the stay

The reservation deposit will be paid to Villmor.com when you make the reservation. The total payment of the reservation will be made at the moment of the arrival, the remaining price of the stay and the deposit will be paid by the client in cash.

Arrivals and departures


The client will have the flat at his/her disposal from 17:00 hours on the day of arrival. The keys will be collected from the office of Apartamentosbenasque.com, located in Av. de Francia, 10 in Benasque, or at the address shown on the reservation form. Our office hours are from 10:00h to 13:00h and from 17:00h to 20:00h. If the arrival is going to be later than 20:00h, please call 974 551 733 or the telephone numbers that appear on the BONO de Reserva. The client must phone the contact person (you will find the telephone number on the confirmation voucher) the day before his arrival, so that they can receive him at the scheduled time at the place where the check-in takes place, and hand over the contract and the keys to the accommodation. If, for any reason, you plan to arrive before this time, please let us know and we will try to accommodate you earlier if possible.


The scheduled time of departure will be before 10:00 a.m. on the last day of the stay. If you leave the flat between 11:00 and 13:00 there will be a surcharge of 30% of the daily rate, if you leave after 13:00 there will be a surcharge of 100% of the daily rate, without the right to use it. If you wish to extend your stay, you must request it as soon as possible. The client must present the ID card on arrival at the flat and sign the rental contract with the owner of each accommodation.

Conditions and costs of cancellation

If the cancellation is made more than 30 days before the date of arrival, 5% of the amount paid will be retained as a reservation with a minimum of 12 euros, for management costs (bank charges, commissions, etc.). You will pay 30% of the stay if the cancellation is made between 30 and 15 days before the date of arrival. You will pay 50% of the price of the stay if the cancellation is made less than 15 days before the date of arrival. Cancellations due to weather conditions, accident or illness are not accepted. We recommend that you take out travel, accident or health and/or cancellation insurance. Contact us and we will inform you.


When entering the flat, the owner or the intermediary (Villmor.com) will ask for a deposit to guarantee the fulfilment of the rental obligations. The method of payment may be in cash or by credit card, as indicated on the voucher or on the accommodation form. The tenant/client has the obligation to leave the accommodation in a clean and presentable state, this includes that the crockery must be clean and in place, the kitchen and appliances completely clean and the rubbish must be emptied. In case of damage, or bad delivery conditions due to dirt or change of place of furniture and decoration, the amount of the damage will be deducted from the deposit. If the tenant causes damage to the property worth more than the deposit paid, he must pay the difference without delay on receiving the total amount of the damage in writing from Villmor.com. If there is no damage to the flat, the deposit will be returned to the tenant, either at the time of departure or a few days later. The card will only be charged if it is necessary to cover damages caused by the tenant or his travelling companions during the stay for expenses paid previously in accordance with the website and the general conditions in force. Any charge to the credit card will be made at the time of departure or within 7 days from the date of departure of the tenant. If this deposit is not paid, the owner or intermediary reserves the right to prohibit entry to the accommodation, and may result in the cancellation of the contract with loss of the amounts paid. The amount of each deposit is indicated in the description sheet of each flat, although it may vary depending on the length of the stay.

Service requests

The user declares that he/she is of legal age (over 18) and has the legal capacity to contract the services offered by the Villmor.com. The user agrees that all the data provided to Villmor.com, either directly or through the Web site, are true, accurate and complete. Villmor.com reserves the right to cancel the reservation in case of return of payment, use of stolen cards, false and/or incomplete data or in case the data provided by the user cannot be verified. The user can only use credit or debit cards owned by him/her and never by other people. Villmor.com will have in any case the right to verify the data if it thinks it is convenient and necessary in order to avoid fraudulent operations.

Refunds and returns

If the user is entitled to a refund of all or part of the payments made, this will be made as soon as possible and without unjustifiable delay. In any case, delays in payment may occur that do not depend on Villmor.com, but on Visa/MasterCard or your bank. Therefore, we ask you to consult your bank in case of any delay once we have confirmed the refund.

Accommodation capacity

The client must communicate the total number of people who will occupy the flat and therefore only those people will be able to use it according to the maximum capacity of each flat. Occupation with a higher number of people than those indicated could lead to the cancellation of the rental contract, the loss of the deposit and no refund of the price paid for the stay. If the client intends to accommodate more people than those contracted in the accommodation, he/she must request this from Villmor.com or the property and the latter may refuse or demand payment of an additional surcharge. The client undertakes to occupy the accommodation in accordance with the general rules in force.

Conditions of use of the flat

The occupation of the accommodation shall be limited to the number of persons indicated in the contract, children also being counted as persons for the purpose of occupation. The owner or the key manager may prevent entry to the accommodation if the number of persons exceeds the permitted number. The owner who makes the reservation will be responsible for the behaviour of all the people who are going to stay in the flat. Any anomaly and/or damage to the property must be notified immediately to the owner of the property. Otherwise, and once the stay has ended, no type of claim will be admitted. Neither Villmor.com, nor the owner of the flat will be responsible for any direct or indirect damage that may be caused as a consequence of the misuse of the flat by the client, as well as for burglary, loss after fire, destruction, delinquency or other types of damage. The damages will be paid by the person who made the reservation and in case of disagreement between this person and the owner, a part of the damages will be opened with the owner’s insurance company for a later claim. Please take care to close all the windows in the house and not to leave the heating at its maximum power before going skiing to avoid high energy consumption. It is not allowed to sublet the house to third parties. It is forbidden to modify the distribution of the furniture of the house under any circumstances. If there is a ban on smoking in the accommodation, it must be done on balconies, terraces, patios and gardens. Parties and any action that alters the normal coexistence of the property’s residents are strictly forbidden. The tenant must respect the neighbours and the Rules of the Community of Owners to which the accommodation belongs. In the event of negligence or inappropriate behaviour, Villmor.com or the owner reserve the right to terminate the rental contract with immediate effect and without prior notice. In this case Villmor.com or the landlord will not be obliged to refund the rental amount paid by the customer. Animals are not allowed, unless the owner has given his express permission.

Any failure to comply with the conditions established above, will give Villmor.com or the owner the power to demand the immediate abandonment of the accommodation and will determine the termination of the contract, without the client being able to ask for any kind of compensation or indemnity for the execution of this measure.

Changes of flat

Date changes for the same ACCOMMODATION.

Changes of date may be made ONCE, without penalty, provided that the availability of the ACCOMMODATION allows it and it is made more than 20 days in advance. If you wish to INCREASE the number of days of your reservation, as long as availability permits, you will have to pay a percentage of the price of the additional days in order to confirm the change. If you wish to REDUCE the number of days of your booking, you must do so at least 20 days before the date of arrival, with a penalty of 25% of the price of the reduced days. No changes will be accepted with less than 20 days notice, so you would have to pay the full amount of the reservation when entering the ACCOMMODATION.


It is not possible to change the reserved ACCOMMODATION, as each one is independent. In the event of needing to change the ACCOMMODATION, the client must cancel the confirmed reservation, following the cancellation conditions (detailed above) and make a new reservation.

Changes in the number of people in the booking.

If after making a reservation the client wishes to INCREASE the number of people to be accommodated, this will be possible as long as the maximum number of people allowed in the ACCOMMODATION is not exceeded. The total price of the reservation will be recalculated and you will have to pay a percentage of the price of the additional person to confirm the change. If, on the contrary, the client wishes to REDUCE the number of people, the total price will not be modified.

Cancellations in case of force majeure (by the accommodation)

In the case of overbooking (duplication) of the reservations of a LODGING (because the PROPERTY has not respected the reservation calendar of the LODGING that appears in our website), the PROPERTY will be obliged to pay the damages that the referred duplication or overbooking causes to the users and to Villmor.com. In this case, Villmor.com will not assume any responsibility towards the users for the total or partial cancellation of the reservation.

Overbooking (duplicate bookings)

In the case of overbooking (duplication) of the reservations of a LODGING (because the PROPERTY has not respected the reservation calendar of the LODGING that appears in our website), the PROPERTY will be obliged to pay the damages that the referred duplication or overbooking causes to the users and to Villmor.com. In this case, Villmor.com will not assume any responsibility towards the users for the total or partial cancellation of the reservation.


Complaint sheets are available to customers. If the reserved accommodation has serious deficiencies that prevent its normal use, Villmor.com or the owner commits to look for an alternative solution with similar characteristics and price. If this is not possible due to a lack of available accommodation or because you have rejected all the offers made, all or part of the reservation fee will be refunded – depending on how long the accommodation has been used, in which case Villmor.com will be held responsible. Villmor.com will not assume any responsibility in the following cases Negligence or omission of services attributable to third parties (water supplies, electricity, etc.). Failure or incorrect operation of common service machinery, such as lifts, central heating and hot water, playgrounds. Damage to people or things caused by force majeure or unforeseen mishaps for which neither Villmor.com nor the owners can be held responsible. Villmor.com responsibility is limited to its intermediation function, according to the scope that it has and is effectively developed by Villmor.com, not assuming personally any of the responsibilities that, according to the Law, correspond to the property in the rent of seasonal accommodation. In any case, the “Customer” accepts that the economic responsibility of Villmor.com for eventual moral damages that could be caused as a consequence of its intermediation, will be limited to the total amount paid as a rent.

Trademarks, reproduction rights, links, applicable law

The entire content of this website belongs to: Villemora, Sociedad Limitada, domiciled in Benasque 22440 (Huesca)España, Avda. Francia, 10. All rights reserved. www.villmor.com and its logos are registered trademarks or trademarks of Villemora, Sociedad Limitada. Other products and company names mentioned here may be registered trademarks. The copyright of the material contained in this Website belongs either to our dealers or to ourselves unless otherwise specified. It is permitted to download information from our website for personal use only. This website may contain hyperlinks to other websites or information of third parties which are operated by entities other than us and are provided for your reference and information only and we have no control over them and are not responsible for their content or use. The fact that we include hyperlinks to other websites does not imply that we endorse their content or have any relationship with the entities to which they link. We are registered in Spain and the Spanish and European Community Law is applicable to our services, the competent Courts and Tribunals to settle any dispute will be those of the city of Boltaña (Huesca).

Validity and jurisdiction

When you make a reservation for accommodation, the above general conditions will come into force and will govern the seasonal accommodation rental contract between you and the Property. Villmor.com acts as an intermediary between you and the Property for the rental of seasonal accommodation. Villmor.com acts as an intermediary between the tenant and the owner of the accommodation and is responsible for the correct execution of the mediation, which is carried out according to the laws in force. The user submits to the jurisdiction and competence of the courts and tribunals of Boltaña (Huesca) Spain, renouncing their jurisdiction.

Booking a flat with Apartamentosloslagos.com implies the absolute and unconditional acceptance of these general conditions, as well as the jurisdiction and competence of the local courts and tribunals, with express waiver of their own jurisdiction, if different.